 General Questions
Q: How to purchase and register your software?
A: Find which product you like on our website - Free download product to have a try - Click Buy Now button and finish your order - The license info will be sent to you via Email within one business day - Enter the license code and your name in the registration window to register it.
How to register: Please click "Enter License Code..." in Help menu, enter your user name, copy and paste your license code in the corresponding box, and then press the "OK" button. Please note don't add any blank before or after the code. After that, you can get the full software.
Q: How to Install?
A: Before you install it, please make sure that you are logged on as Administrator or have Administrator rights. The installation wizard will finish in some seconds.
Q: What's the difference between the trial version and the registered version of the program?
A: Actually there is no functional difference between the trial version and the full version. The only limitation of trial version is the watermark on the output files. And, the trial version cannot be registered. As our registered users, you will be entitled to get the free upgrade within a certain version and receive the full technical support from us. Also, we provide special discounts for our customers.
Q: How to remove the watermark?
A: You need to uninstall the trial version and install the full version to convert your video file again.
Q: I have got the reg code, then how to register?
A: If you purchase our program , you will received the email including the register code and the url for downloading the full version.
- Please uninstall the trial version, then install the full version.
- When you run the installed full version, the register dialog box will pop up. Please copy and paste your email address and register code into the dialog box. Please be note, it is email address you purchased with and not your name.
- After register, please restart our program again to run.
Q:I lost my register code , how to get it again?
A:You can go to our support center support#convert-flv.com(replace "#" with "@") to retrieve your register code.
Q: I have ever purchased your product, but I lost my program, how to get it again?
A:You can go to our support center support#convert-flv.com(replace "#" with "@") to retrieve the latest full version.
Q: Can I try your products before purchasing it?
A: Yes, you can. Our products can be free tried before purchasing it. Please download what you like from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. In the trial version, we only limit the ripping time, but not the functionality.
9. How long will it take to get your supporting response?
A: Generally, we'll reply you within 24 hours except weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
Q: How long will it take to get your supporting response?
A: Generally, we'll reply you within 24 hours except weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
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